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OUR STORE POLICIES

PIHAAT is an online store of jewellery and accessories. We started PIHAAT in 2013 with an objective to help everyone to be presentable, stylish and lively with our fashion accessories of premium quality and astonishing designs for independent, confident women, who believe that they can shape their own world. Last year we received great response from you guys. We won your hearts and build a relationship that will last for lifetime. We received great feedback about the quality and designs. This whole thing inspires us to open an online studio to make transactions easy for everyone, but still our objective is the same to make available authentic, handpicked jewelleries and accessories easily to everyone. We first analyses the trends and provide modern, unique and affordable solutions to our customers. We respect the integrity of our stakeholders and ensure that they get the value of their money and time. We spread the confidence and energy to clientele through our products.We exist to make our customer stylish, put together, confident and fashion-right. We are really enthralling with your response, we promise you the quality and graceful designs. Our collections are spectaculars display of beauty, color, grace, and charm found virtually nowhere else.

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SHIPPING & DELIVERY

If packaging is tampered or damaged or unsealed before delivery, please refuse to accept the package and return the package to the delivery person.

Shipping Policy

  • We want to get things to you as quickly as humanly possible.

  • We do not have international shipping.

  • Our national shipping locations restricted to pin-codes provided by our providers.

Delivery Policy

We usually ship within 36 hrs of order placement or after manual order confirmation in case of COD. We ship on Monday to Saturday. There is no shipping on national holidays. It usually takes 3-6 working days to get delivered. The delivery period can exceed in case of natural calamity or any situation beyond our control. If the packaging is tampered or damaged or unsealed before delivery, please refuse to accept the package and return the package to the delivery person.

RETURNS & REPLACEMENT

Check List 

Please make sure you fulfill all the conditions listed below to be eligible for any refund or replacement.

  • Please make sure that the original product tags and packaging are intact when you send us back the product.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • There should not be any signs of wear and tear on either the product or the box to be eligible for a refund or replacement.

  • If product comes with free gift or combo, you have to return it also with the original product.

We offer 10 days flexible and easy replacement or refund.

We will ensure that a brand new replacement or partial refund or full refund as your wish is issued to you with no additional charges.

  • All replacement and refunds will be processed within 7-10 working days after receiving the returned product.

  • Our representative will come to take parcel back to us.

  • In case your city is not available for reverse pickup, you can self ship i.e. you can courier the product(s) in the original packing along with the invoice, to the address mentioned in the invoice. For self shipping cost reimbursement, You will have to send the shipping bill on hello.pirinas@gmail.com.

  • Once returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The customer agrees not to dispute the decision made by pihaat.com and accept PIHAAT's decision regarding the replacement and refunds.

PRIVACY POLICY

This Privacy Policy governs the manner in which Pirinas Apparels & Accessories LLP collects, uses, maintains and discloses information collected from users (each, a "User") of the www.pihaat.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Pirinas Apparels & Accessories LLP.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies:

We use "cookies" at times for various purposes. A cookie is a small file that a website transfers to your computer's hard disk, usually to keep track of website traffic while you are connected to that site. We use third-party advertising companies to serve ads when you visit our website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How we use collected information:

Pirinas Apparels & Accessories LLP collects and uses Users personal information for the following purposes

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.

  • To personalise user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Payment:

We do not save any payment related information such as credit card details on our site. We use third party payment gateways to complete the payments. They have their own privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this privacy policy:

Pirinas Apparels & Accessories LLP has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Your acceptance of these terms:

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: info@pihaat.com

Last Updated : 05/01/2023

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