Refund & Replacement policy

We offer 15 days flexible and easy replacement or refund.

We will ensure that a brand new replacement or partial refund or full refund as your wish is issued to you with no additional charges.

  • All replacement and refunds will be processed within 7-10 working days after receiving the returned product.
  • Our representative will come to take parcel back to us.
  • In case your city is not available for reverse pickup, you can self ship i.e. you can courier the product(s) in the original packing along with the invoice, to the address mentioned in the invoice. For self shipping cost reimbursement, You will have to send the shipping bill on sales@pihaat.com.
  • Once returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Check List :

Please make sure you fulfill all the conditions listed below to be eligible for any refund or replacement.

  • Please make sure that the original product tags and packaging are intact when you send us back the product.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • There should not be any signs of wear and tear on either the product or the box to be eligible for a refund or replacement.
  • If product comes with free gift or combo, you have to return it also with the original product.

Refunds are made as follows:

  • If the payment was made in cash then the refund is made in the form of a cheque only in the registered customers billing address name..
  • If the payment is made using a credit/debit card/net banking or any other e-banking form then the returned amount is credited back to the same account from which the payment was made.
  • If you have self shipped the item then the reimbursement is made in the form of a cheque only in the registered customers billing address name..

The customer agrees not to dispute the decision made by Pihaat.com and accept Pi Haat’s decision regarding the replacement and refunds.